Entry Level Customer Service Associate: Full-Time Role With Training, Support & Growth

If you’re looking to build your career in customer service, the Entry Level Customer Service Associate role offers an attractive full-time opportunity. With a monthly salary ranging from Php18,000 to Php20,000, this position provides job security, paid training, and a workplace that encourages teamwork. You don’t need expert skills to start; all you need is a drive to help, strong English communication, and a willingness to learn.

This role is ideal for people who thrive in dynamic environments and are ready to be frontline representatives supporting guests. Candidates benefit from a structured onboarding process and ongoing training before taking calls. The company prefers applicants with at least one year of customer service or BPO experience but will provide training for the right hires who possess a positive attitude.

Day-To-Day Responsibilities

As a Customer Service Associate, you will engage daily with customers via phone, email, or chat. Expect to answer queries, resolve complaints, and record guest information efficiently. Maintaining professionalism and quick response times is at the core of your duties. Your performance and the overall guest experience are key priorities, so being solution-oriented and flexible is important. Team members also collaborate to support each other and improve workflow processes.

Pros

One outstanding benefit is the company’s commitment to hiring and training. Paid onboarding helps new hires feel prepared, and the supportive management fosters personal growth. Employees are also eligible for pay raises, additional leave, and opportunities for promotion early in their tenure. This environment values continuous development, making it appealing for those who want stable, long-term employment in customer service.

Cons

This job requires working onsite, so it is not suitable for those seeking remote work arrangements. Also, the employer expects staff to handle occasional high-pressure situations typical in customer-facing roles. If you prefer highly flexible or remote positions, this may not be the best fit. The requirement for prior BPO or customer service experience, even at a basic level, may not match the expectations of pure entry-level job seekers.

Verdict

Overall, the Entry Level Customer Service Associate position offers an entry into the industry with competitive perks, proper training, and pathways for promotion. It’s a strong option for candidates who are eager to grow professionally in a hands-on setting. While some may find the onsite work condition limiting, the comprehensive benefits and clear support structures make this opportunity stand out for those starting in customer service.