Non-Voice Entry Level – HUB
Entry-level opportunity for resilient candidates seeking full-time roles in content moderation and transaction processing. Open to graduates and undergraduates with strong communication skills.
Job Overview
The Non-Voice Entry Level – HUB position as Trust & Safety New Associate is a full-time role aimed at candidates with up to two years of experience.
This opportunity is open to graduates and undergraduates with at least 18 months of relevant experience in BPO settings and strong computer literacy.
Employees will engage in content moderation or transaction processing, focusing on maintaining online safety and data integrity for major platform companies.
The role highlights the need for emotional resilience and coping skills due to exposure to potentially sensitive online content.
Flexible scheduling, including various shifts, is required, making it appealing for those willing to adapt to diverse work hours.
Key Responsibilities
As a content moderator, your main duties include reviewing, classifying, and removing online content based on client guidelines and system flags.
You will also need to investigate and resolve escalated issues, advocate for community safety, and keep up with evolving policy changes.
Transaction processing associates will handle data entry, audits, research, document management, and compliance tasks across digital platforms.
Both positions require strong attention to detail, multitasking abilities, and adherence to strict service standards and documentation protocols.
Continuous training and participation in process improvement discussions are expected for ongoing professional development.
Pros of the Role
One major advantage of this job is the opportunity to work with a well-established international company with a commitment to employee well-being and diversity.
New associates benefit from structured training programs, access to learning resources, and opportunities for career growth and long-term skill development.
Cons to Consider
The nature of content moderation can be emotionally challenging, with routine exposure to sensitive content that may require strong coping strategies.
Shift work, including possible late nights or irregular schedules, may be demanding for candidates seeking a traditional work-life balance.
Verdict
The Non-Voice Entry Level – HUB job is ideal for those starting their careers in Trust & Safety or transaction processing, particularly if they value structured training and development.
Candidates with strong communication skills and emotional resilience will thrive, especially those ready for challenging yet meaningful work that contributes to online safety.
